Degraded Database Performance

Incident Report for Findhelp Status Page

Resolved

This issue has been resolved.

Posted Jan 06, 2026 - 12:25 CST

Monitoring

Database performance has been restored at this time, we are monitoring for stability.

Posted Jan 06, 2026 - 11:28 CST

Investigating

We are currently investigating a potential issue with our databases. Users may be experiencing slow loading times, timeouts, or errors when accessing data. Our team is actively working to identify the cause of the problem.

Posted Jan 06, 2026 - 11:05 CST

This incident affected: Website - findhelp.com, Customer Vanity URLs, Integrations (Standard Launch Integrations, EMR Integrations, Enterprise APIs), and Application Functionality (Referrals, Program Search, Outbound Emails).